The terms & conditions below describe how tuition contracts at Cleeve Park School & Blackfen School for Girls in collaboration with Just Play Music work. These terms & conditions are binding upon payment being made for tuition. Just Play Music reserves the right to review these terms & conditions, normally annually, and customers will be notified of any changes.

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1.Music Lessons

Music lessons will take place during the school day. We will do our best to rotate tuition so students do not miss the same lesson each week.

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1.1 Lesson Fees

Lesson fees are reviewed yearly and revisions are updated yearly in line with the new tax year (April).

Lesson fees must be paid in full before tuition commences. Lesson fees are non-refundable.
 

1.2 Payment

Lesson blocks are payable via payment links sent to your registered email address.

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1.3 Late Payment

In some circumstances, late payment may be allowed. This is at the discretion of the customer’s individual tutor & Just Play Music. Late payments must be discussed and plans put in place. A separate agreement will need to be signed in order for this to be applicable.

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2. Lesson Blocks

Lessons are purchased in blocks of 10, normally per term.

Customers will receive a courtesy e-mail informing them when their lesson block is complete.

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2.1 Rescheduling Lessons

Lessons can be rescheduled if contact is made by a parent/guardian 48hrs before the scheduled lesson. Lessons can only be rescheduled if the student is absent due to a school trip, appointment or other event the school are also aware of. Speak to your individual tutor for a more detailed list.

Lessons cannot be rescheduled if a student is unwell or is absent from their lesson.

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2.3 Termination of Tuition

If you wish to terminate tuition at the end of a school term, 5 weeks notice must be given to the students individual tutor in writing (e-mail correspondence is accepted). This notice would need to be produced by the 5th week of tuition in order to terminate tuition at the end of term.

If a student chooses to terminate tuition before the 5th week of term, remaining lessons after the notice period will not be refunded (see section 1.1).

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2.4 Parent/Guardian Co-operation

Tutors will make every effort to extend and enhance the student’s knowledge in areas the student requires, however it is necessary for student’s to co-operate. Tutors will advise appropriate practise methods and techniques and if progress is slow, it may be necessary for tutors to discuss this further with a parent/guardian.

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2.5 Music Tutors

Whilst engaging in tuition with Just Play Music, customers must not enter any conflicting music tuition agreements without prior discussion. This is in order to protect the company reputation and to ensure students receive the best possible results. If tutors discover a student to have multiple tutors (in the subject being taught), lessons will be terminated and any lessons remaining in the block will not be refunded. This circumstance is treated as termination of tuition (see section 2.3).​

 

3. Examinations

Just Play Music has a 100% examination pass rate and enters students for examinations on a regular basis.

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3.1 Entering Music Examinations

Students will only be entered for an examination with their consent in agreement with the tutor and parent/guardian.

Customers must not enter students for music examinations without prior consent from Just Play Music unless it is necessary as part of a school, university or college education. This is in order to protect the company reputation and to ensure students receive the best possible results.

If a student or parent/guardian has concerns regarding music examination entry, they should speak directly to their tutor.

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3.2 Music Examination Fees

Music examination fees vary depending on instrument, exam board, grades and the type of examination. The customer will be made aware of exam fees before any music examination entry.

3.2.1 Music Examination Entry Administration Fee

Just Play Music charges a £5 administration fee for examination entry, this is non-refundable.

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3.2.2 Video Music Examination Fee

Where a video examination is scheduled, a 1hr lesson will be organised at your tutors teaching fee. The customer will be informed of this fee in advance of video exams being filmed and payment must be made in full before video exams are filmed. It is not guaranteed that a students first attempt at a video exam will be successful and Just Play Music will not submit video exams they do not approve of.

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3.3 Cancellation of Music Examinations

It is the case with most exam boards that examination fees cannot be refunded, and some charge a cancellation fee. The cancellation of examinations will need to be addressed by Just Play Music with the appropriate examination board, and dealt thereafter with the co-operation of the customer. Just Play Music’s £5 administration fee for examination entry is non-refundable.

 

3.3.1 Expiry of Video Examinations

Video exam entries have an expiration date and this is set by the exam board, where video exams have not been submitted by this date no refund is applicable.

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3.3.2 Missing In-Person Music Examinations

If the student misses a music examination it is considered the cancellation of a music examination and fees are non-refundable.

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3.5 Academic Absence For Music Examinations

Most music examinations are recognised by schools as educational, and therefore students between the ages of 5 and 18 are often granted an authorised absence in order to sit a music examination. A letter from Just Play Music will be e-mailed to the parent/guardian and a physical copy handed to the student where requested in order for an authorised absence to be permitted, parents/guardians should email tuition@justplaymusic.org.uk  with any additional questions.

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3.6 Examination Results

Different examination boards have different procedures and mark schemes. Examination results are often made available between 2 and 8 weeks after an examination. Just Play Music will notify students as soon as they are made aware of examination results. Just Play Music has a 100% music examination pass rate, but in the event of a student/customer failing an exam, Just Play Music will make every effort to understand and assist students in entering for a music examination re-sit or ensuring gaps in knowledge are rectified as much as possible.

 

This Agreement is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.