The terms & conditions below describe how tuition contracts with Just Play Music work. These terms & conditions are binding upon payment being made for tuition. Just Play Music reserves the right to review these terms & conditions, normally annually, and customers will be notified of any changes.

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1.Music Lessons

Trial lessons of 30-minutes are compulsory and charged at a discounted fee of £20, made payable on the day of tuition. After a trial lesson, lessons are purchased in blocks of 5 or 10 lessons, called 'Lesson Blocks'.

1.1 Lesson Fees

Lesson fees are reviewed yearly and revisions are updated yearly in line with the new tax year (April).

2. Lesson Blocks

Lesson Blocks of 5 or 10 lessons must be purchased in advance of tuition. Customers will receive a courtesy e-mail informing them when they have one lesson remaining of their lesson block, and again when their lesson block is complete. Lesson blocks are non-refundable.

Lesson Blocks are available to purchase when lessons available on the account are below 2 lessons.

2.1 Lesson Blocks Expiry

Lesson blocks of 5 lessons expire 3 months after purchase. Lesson blocks of 10 lessons expire 6 months after purchase. It is therefore important for the customer to ensure their diaries allow sufficient time for lessons to be carried out before making a purchase.

2.2 Cancellation

Just Play Music has a 24hr cancellation policy. If 24hrs notice is given, the lesson can be rescheduled. If less than 24hrs notice is given, the lesson will be deducted from the customer’s block and no refund will be permitted. In circumstances beyond the customer’s control, such as bereavement or an act of God, it is at the tutor’s discretion whether or not to implement the 24hr cancellation policy.

2.3 Termination of Tuition

If the customer decides to terminate tuition part way through a lesson block, they will not be permitted a refund. Tuition may be terminated at the end of any lesson block, and we advise the customer discusses termination with the tutor to ensure they have any necessary information they may need to continue effective music tuition in the future.

2.4 Customer Co-operation

Tutors will make every effort to extend and enhance the student’s knowledge in areas the student/customer requires however, it is necessary for student’s/customer’s to co-operate. Tutors will advise appropriate practise methods and techniques and if progress is slow, it may be necessary for tutors to discuss this further.

2.5 Music Tutors

Whilst engaging in tuition with Just Play Music, customers must not enter any conflicting music tuition agreements without prior discussion. This is in order to protect the company reputation and to ensure students receive the best possible results. If tutors discover a student to have multiple tutors (in the subject being taught), lessons will be terminated and any lessons remaining in the block will not be refunded. This circumstance is treated as termination part way through a lesson block (see section 2.3).

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Online Lesson Blocks

3. Connection

At the start of each lesson, your tutor will confirm both parties can see and hear one another clearly. Only upon confirmation of this will an online lesson commence.

3.1 Connection Issues

Where internet connections fail or there is extensive lag/pixelation issues/audio distortion, lessons may be terminated. In these instances, time remaining will be added on to your next online lesson. Please note that this time will not be added to studio lessons where the customer has a Mix and Match Lesson Block.

3.1 Environment

To ensure effective online tuition, lessons must take place in an area with low noise levels and minimal disruptions. Where continuous disruptions occur and/or inappropriate language or behaviour is seen or heard, tuition may be terminated part-way through a lesson. Lessons terminated, for this reason, will be deducted from your block and considered as cancellation without 24hrs notice (see section 2.2).

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​Studio Lesson Blocks

4. Arrival

In order for tuition to be effective, it is important that students arrive no earlier than 5 minutes before their lesson time. This is to ensure every student receives his or her full lesson slot.

4.1 Waiting Area

Customers will be provided with a waiting area (where appropriate) if needed whilst students have their lesson. If the customer has specific needs or children that require the use of a waiting room, this must be discussed before tuition commences.

4.2 Late Running

On occasion, a lesson may begin up to 10 minutes late. Where late-running exceeds 10 minutes, this will result in a shorter lesson time. Where late-running exceeds 20 minutes, the lesson will be treated as cancellation without 24hrs notice (see section 2.2).

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5. Account Numbers

Just Play Music will assign an account number to customers when choosing to continue with tuition. This account number must be quoted in all correspondence and referenced when paying via bank transfer.

If you are unsure of your account number please e-mail tuition@justplaymusic.org.uk

 

6. Payment

Lesson blocks are payable via direct bank transfer and a Customer Account Number must be entered as a payment reference.

Payments must be settled before a lesson block commences.

6.1 Late Payment

In some circumstances, late payment may be allowed. This is at the discretion of the customer’s individual tutor & Just Play Music. Late payments must be discussed and plans put in place. A separate agreement will need to be signed in order for this to be applicable.

6.1.1 Late Payment Fees

Our late payment fee is charged at 10%.

Late payment fees will be charged when a customer starts a new block without payment. An e-mail reminder will be sent stating that the late payment charge will be applied to the customers account if payment is not made within 5 working days (from the date of e-mail). An invoice will then be sent with an overdue balance which may incur overdue charges (see section 6.2)

Late payment fees are also applicable to invoices including examination entries when paid later than 7 days (from the date of invoice).

6.2 Overdue Charges

Where a late payment fee has been issued via invoice, Just Play Music will give 5 working days to settle balances before charging an administration fee of £30 for the default and a £5 charge per letter thereafter.

Just Play Music reserves the right to take legal action where necessary to recover unpaid fees at the cost of the customer.

Where overdue charges have been issued, tutors will be informed to cease tuition until otherwise instructed.

 

7. Examinations

Just Play Music has a 100% examination pass rate and enters students for examinations on a regular basis.

7.1 Entering Music Examinations

Customers/Students will only be entered for an examination with their consent in agreement with the tutor. Customers must not enter students for music examinations without prior consent from Just Play Music unless it is necessary as part of a school, university or college education. This is in order to protect the company reputation and to ensure students receive the best possible results. If the customer has concerns regarding music examination entry, they should speak directly to their tutor.

7.2 Music Examination Fees

Music examination fees vary depending on instrument, exam board, grades and the type of examination. The customer will be made aware of exam fees before any music examination entry. Just Play Music charges a £5 administration fee for examination entry, this is non-refundable.

Invoices created for examination fees have immediate payment terms.

A late payment fee of 10% will be added to invoices containing examination entries when paid later than 7 days (from the date of invoice).

7.3 Cancellation of Music Examinations

It is the case with most exam boards that examination fees cannot be refunded, and some charge a cancellation fee. The cancellation of examinations will need to be addressed by Just Play Music with the appropriate examination board, and dealt thereafter with the co-operation of the customer. Just Play Music’s £5 administration fee for examination entry is non-refundable.

7.4 Missing Music Examinations

If the customer/student misses a music examination it is considered the cancellation of a music examination (see section 7.3).

7.5 Academic Absence For Music Examinations

Most music examinations are recognised by schools as educational, and therefore students between the ages of 5 and 18 are often granted an authorised absence in order to sit a music examination. If the customer/student requires a letter from Just Play Music in order for an authorised absence to be permitted, customers/students should email tuition@justplaymusic.org.uk

7.6 Examination Results

Different examination boards have different procedures and mark schemes. Examination results are often made available between 2 and 8 weeks after an examination. Just Play Music will notify students as soon as they are made aware of examination results. Just Play Music has a 100% music examination pass rate, but in the event of a student/customer failing an exam, Just Play Music will make every effort to understand and assist students in entering for a music examination re-sit or ensuring gaps in knowledge are rectified as much as possible.

 

This Agreement is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.